Terms of Use

These Terms of Use (“Terms”) govern your access to and use of solvstack.dev, related websites, applications, software, communications, and services provided by solvstack.dev (“SolvStack,” “we,” “us,” or “our”). By using our site or services, you agree to these Terms.

1. Services

SolvStack provides consulting, custom software development, cloud infrastructure, networking, systems integration, automation, and related professional services. Specific deliverables, fees, timelines, ownership terms, service levels, support obligations, and acceptance criteria may be described in a separate proposal, statement of work, master services agreement, order form, or other written agreement (“Project Agreement”). If a Project Agreement conflicts with these Terms, the Project Agreement controls for that project.

2. Eligibility and Account Responsibilities

You may use our services only if you can form a binding contract and comply with applicable law. If you use our services on behalf of an organization, you represent that you are authorized to bind that organization. You are responsible for the accuracy of information you provide and for maintaining the confidentiality of any account credentials issued to you.

3. Acceptable Use

You agree not to misuse our website, software, systems, or services. Prohibited conduct includes attempting unauthorized access, interfering with service operation, reverse engineering where not permitted by law or contract, uploading malware, infringing others’ rights, violating privacy or security laws, or using deliverables for unlawful, harmful, fraudulent, or abusive purposes.

4. Client Materials and Access

You may provide data, content, credentials, systems access, documentation, or other materials to support a project (“Client Materials”). You represent that you have the rights and permissions necessary to provide those materials to us. You remain responsible for the accuracy, legality, quality, and completeness of Client Materials. We will use Client Materials for the purpose of providing services and as otherwise permitted by our Privacy Policy or a Project Agreement.

5. Fees, Payment, and Expenses

Fees, payment schedules, deposits, retainers, late payment terms, taxes, and reimbursable expenses will be described in the applicable Project Agreement or invoice. Unless otherwise agreed in writing, amounts are due as stated on the invoice and are exclusive of taxes. We may pause work or access to services for overdue amounts after reasonable notice.

6. Intellectual Property

Unless a Project Agreement says otherwise: (a) you retain ownership of Client Materials; (b) SolvStack retains ownership of its pre-existing tools, libraries, templates, know-how, processes, generalized skills, and reusable components; and (c) upon full payment, you receive the rights to project-specific deliverables described in the applicable Project Agreement. We may use general knowledge, ideas, techniques, and experience gained while providing services, provided we do not disclose your confidential information.

7. Third-Party Services and Open Source

Projects may use third-party platforms, APIs, hosting providers, SMS providers, cloud services, software libraries, and open-source components. Your use of those services or components may be subject to separate terms, fees, availability, rate limits, security practices, and license obligations. We are not responsible for third-party services outside our control.

8. SMS, Text Messaging, and Notifications

Some applications or services we build, operate, or support may allow users to receive notifications by SMS/text message. Text messaging will be used for users who have provided a phone number and elected, requested, or otherwise consented to receive such notifications, such as account alerts, appointment reminders, status updates, operational notices, or other transactional messages.

• Message frequency varies depending on user activity, settings, and the application involved.
• Message and data rates may apply according to the recipient’s mobile carrier plan.
• Users can opt out of non-essential SMS notifications as described in the relevant application, message, or support process. Where supported, replying “STOP” may unsubscribe from that SMS program and replying “HELP” may provide help information.
• SMS delivery is not guaranteed and may be delayed or blocked by carriers, device settings, or service providers.
• We do not sell mobile phone numbers or SMS opt-in data. We may share such data with vendors who help deliver messages, subject to appropriate contractual restrictions.

You are responsible for ensuring that any SMS program you configure, request, or operate through software we provide complies with applicable consent, disclosure, recordkeeping, and messaging laws and carrier requirements.

9. Confidentiality and Security

Each party may receive confidential business, technical, financial, or operational information from the other. Each party agrees to use reasonable care to protect confidential information and to use it only for purposes of the relationship. No system can be guaranteed perfectly secure, but we use commercially reasonable safeguards appropriate to the nature of the services.

10. Privacy

Our collection and use of personal information is described in our Privacy Policy. By using our site or services, you acknowledge that we may process information as described there and in any applicable Project Agreement or data processing terms.

11. Disclaimers

Our website is provided for general informational purposes. Unless otherwise stated in a Project Agreement, services and deliverables are provided on an “as is” and “as available” basis, without warranties of merchantability, fitness for a particular purpose, non-infringement, or uninterrupted operation. We do not guarantee specific business outcomes, revenue, rankings, uptime, regulatory compliance, or compatibility with future third-party changes unless expressly agreed in writing.

12. Limitation of Liability

To the maximum extent permitted by law, SolvStack will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost data, business interruption, or procurement of substitute services. Our aggregate liability for claims related to the website or services will not exceed the amounts paid to us for the applicable services giving rise to the claim during the three months before the event giving rise to liability, unless a Project Agreement states otherwise.

13. Indemnification

You agree to defend, indemnify, and hold harmless SolvStack from claims, damages, liabilities, costs, and expenses arising from your misuse of the services, violation of these Terms, violation of law, Client Materials, or instructions that cause us to infringe or violate third-party rights.

14. Changes and Termination

We may update these Terms from time to time by posting a revised version. Your continued use of the website or services after changes are posted means you accept the updated Terms. We may suspend or terminate access to the website or services if you violate these Terms or if continued access creates legal, security, or operational risk.

15. Governing Law

These Terms are governed by the laws of the jurisdiction where SolvStack is organized or principally operates, without regard to conflict-of-law rules, unless a Project Agreement specifies a different governing law.

16. Contact

Questions about these Terms can be sent to hello@solvstack.dev.